Refund Policy

Digital and Personalized Coaching

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Because individualized coaching may require assessment, program design, account setup, and other work before the client completes the first workout, refund eligibility depends on how much of the purchased service has already been performed or delivered. The exact refund terms shown at checkout or in the signed coaching agreement control.

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Recommended Standard Policy

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Unless a different written offer applies: a client may request cancellation before personalized programming or other substantive individualized services have been delivered. Once individualized programming has been created or delivered, coaching has begun, a check-in has been reviewed, or digital materials have been accessed, amounts attributable to those delivered services are generally non-refundable, except where required by law or where Jon’s Aesthetic approves an exception.

 

Recurring Memberships or Coaching

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For recurring plans, cancellation prevents future renewal charges after the cancellation becomes effective. It does not automatically create a refund for a properly disclosed charge already processed or a service period already begun. Clients should cancel by contacting [jonsaestheticfitness@gmail.com].

 

Duplicate or Incorrect Charges

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If you believe you were charged incorrectly or more than once, contact [jonsaestheticfitness@gmail.com] promptly with the transaction details so the charge can be investigated.

 

Refund Processing

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Approved refunds will generally be returned to the original or otherwise appropriate payment method. Financial institutions and payment processors may require additional processing time after a refund is issued.

 

Chargebacks

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Clients are encouraged to contact Jon’s Aesthetic first about billing disputes so the matter can be investigated. Nothing in this policy waives any lawful consumer right to dispute an unauthorized or otherwise disputable transaction with a financial institution.